Homeowners can benefit from multiple programs with Keep Your Home California

Sometimes bad luck can hit more than once. A cut in pay, job loss, divorce, or extraordinary medical expenses from a serious health issue, can occasionally come in waves.

Just ask anyone who has lived more than a couple of decades. Life is indeed a comedy – and a tragedy.

And, when life’s challenges make for rough waters, Keep Your Home California wants to provide a safe harbor.

The free mortgage-assistance program was designed to help homeowners who are having difficulty paying their mortgages due to financial hardships – multiple times, if needed.

In fact, about one of every six homeowners approved for Keep Your Home California has used the federally funded program at least twice.

Now, homeowners must meet eligibility requirements each time they apply for the program – a financial hardship, county-by-county income limits and their mortgage servicer must participate in Keep Your Home California. They also cannot exceed a lifetime cap of $100,000 in financial assistance under the state-managed program.

But many homeowners approved for the program can apply for more help down the road.

The best – and the most common – example is out-of-work homeowners who can tap twice (or more) into the Unemployment Mortgage Assistance Program. The Unemployment Mortgage Assistance Program offers homeowners as much as 18 months or $54,000 in mortgage assistance, whichever comes first.

Bank Owned

When qualifying jobless homeowners are approved for the Unemployment Mortgage Assistance Program, their mortgage payments are covered while they look for work. Many homeowners may find another job in a matter of a few months, allowing them to leave the program with many months and thousands of dollars still available.

If they involuntarily lose their new job, the homeowner can reapply for Keep Your Home California and the Unemployment Mortgage Assistance Program. About 7,000, or almost 10%, of homeowners approved for Keep Your Home California have received assistance from the unemployment program at least twice.

Homeowners can also apply for assistance from other programs, though not at the same time. For example, let’s say the out-of-work homeowner had a monthly mortgage payment of $2,500 and used the Unemployment Mortgage Assistance Program for six months – or a total of $15,000.

If the homeowner has a new job, but his pay dropped with the new position, he may be able to apply for the Principal Reduction Program, which offers up to $100,000 in mortgage assistance. The program cuts the outstanding principal balance, which often results in the monthly mortgage payments going down, to establish an affordable mortgage for the homeowner.

Under the scenario, the homeowner could receive as much as $85,000 from the Principal Reduction Program (remember they already benefited with $15,000 from the Unemployment Mortgage Assistance Program). The maximum amount each homeowner could receive from Keep Your Home California is $100,000.

Of course, homeowners can combine other programs, including the Mortgage Reinstatement Assistance Program, which offers as much as $54,000 to help homeowners catch-up on their past-due mortgage payments. Whether or not a homeowner will ultimately qualify for more than one Keep Your Home California will depend on the homeowner’s circumstances, particularly, whether they have suffered a subsequent financial hardship that has affected their ability to pay their mortgage.

Before homeowners can apply for Keep Your Home California, they must meet eligibility requirements, including a financial hardship, such as a job loss, cut in pay, divorce, death in the family or extraordinary medical expenses.

In addition, homeowners must meet county-by-county income requirements and their mortgage servicer – the company that collects the monthly payment – needs to participate in Keep Your Home California.

Homeowners interested in learning more or applying for the program should call the counseling center at 888-954-KEEP (5337) or visit www.KeepYourHomeCalifornia.org or www.ConservaTuCasaCalifornia.org for Spanish speakers. The counseling center is open 7 a.m. to 7 p.m. weekdays and 9 a.m. to 3 p.m. Saturdays. Calls can be taken in virtually any language through a free translation service.

 

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Even during best of times, many Californians continue to struggle

California is enjoying a booming housing market, with record-setting prices in some areas, including the Bay Area and parts of the Los Angeles region.

But while some homeowners are cheering fast-rising prices and multiple offers in a red-hot market, there are less-fortunate individuals who are doing whatever they can to keep their home.

Luckily, Keep Your Home California – a free mortgage-assistance program – is available for many of these homeowners. So far, more than 74,000 homeowners have been helped, and thousands more could benefit from the federally funded, state-managed program.

The $2.36 billion program assists homeowners with a number of hardships, from being out of work to having an underwater mortgage – and many other reasons. In short, even with a healthy housing market in some areas, many Californians are still struggling.

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Some housing markets – especially in the Central Valley, High Desert and Northern California – have been slower to recover. For example, 98% of homes in San Francisco have exceeded their previous peak price, generating hefty gains for homeowners.

But less than 4% of the homes in Bakersfield, Fresno and the Inland Empire (Riverside and San Bernardino counties) have passed their peak price, meaning many homeowners have underwater mortgages, according to a Trulia report.

In fact, almost 281,500 homeowners in California had negative equity during the first quarter and owe more than the current value of their home, according to a recent CoreLogic report.

Negative equity is not the end of the world for some homeowners. Yet “continuing to make monthly payments on an underwater home is like renting, but with the interest mortgage deduction,” says Greg Cook, a mortgage consultant in Southern California.

Basically, homeowners dealing with negative equity are not gaining and likely losing financial ground.

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Another all-too common challenge for homeowners is an unaffordable mortgage. A cut in pay or an increasing interest rate (or both) can make a one-time affordable payment into a much-tougher monthly burden. If a homeowner gets behind on just a couple mortgage payments, good luck catching up.

Of course, as we all know, sometimes life-changing events happen, such as a job loss, divorce, a death in the family or extraordinary medical expenses. These are all emotional – and financial – nightmares. And even during the best of economic times, all of these challenges happen far too often.

For example, California has created about 2.49 million jobs during the past seven years, easily the best job-growth rate in the nation, according to the state Employment Development Department. It’s the equivalent of everyone in San Diego and San Jose, the second- and third-largest cities in the state.

But even with the head-turning, impressive job growth, there are still 923,000 out-of-work Californians – more than the population of San Francisco, the fourth-largest city in the state. And there are some industries, such as energy and retail, where jobs continue to disappear. For example, numerous retailers — including Macy’s JCPenney, Kmart, Sears, Staples and Bebe — have announced store closures and layoffs during the past few months.

Plus, there are some areas of the state where the economic recovery is very slow. There are eight counties with jobless rates more than double the statewide average, including four counties with double-digit rates – Colusa, Imperial Merced and Plumas.

So, as some communities thrive – impressive job growth and home price increases – others struggle to survive. But it’s not always about a particular community or a region.

Sometimes, a booming economy and housing market can have a negative effect on seniors living on a fixed income. Higher home prices often lead to higher property taxes. For a senior on a tight budget, higher property taxes can become a financial hardship.

Senior Couple at Home

“It caused a little disruption,” says Shirley Y. of the boost in property taxes prompted by fast-rising home prices in her Bay Area neighborhood that has become popular with homebuyers. “We were able to do it for a while … We just kept getting squeezed.”

It’s an all-too common situation for homeowners with reverse mortgages – and many others in the state.

Fortunately, Keep Your Home California can help Shirley. And with five programs, the free mortgage-assistance program can help many other homeowners with the challenges and hardships outlined above.

Homeowners just need to take the first step and contact Keep Your Home California.

In order to apply, homeowners must have a financial hardship, such as a job loss, cut in pay, divorce, death in the family or extraordinary medical expenses.

In addition to the financial hardship, homeowners must meet county-by-county income requirements and their mortgage servicer – the company that collects the monthly payment – needs to participate in Keep Your Home California.

Homeowners interested in learning more or applying for the program should call the counseling center at 888-954-KEEP (5337) or visit www.KeepYourHomeCalifornia.org or www.ConservaTuCasaCalifornia.org for Spanish speakers. The counseling center is open 7 a.m. to 7 p.m. weekdays and 9 a.m. to 3 p.m. Saturdays. Calls can be taken in virtually any language through a free translation service.

 

 

 

 


Homeowners can now upload documents when applying to Keep Your Home California

Collect, convert (if necessary) and click “upload.”

It’s now that easy to submit documents for your Keep Your Home California application.

Keep Your Home California recently established a document upload system, providing homeowners with the ability to send the necessary paperwork, such as bank statements and mortgage documents, through a secure website.

It’s a big change for the free mortgage-assistance program, which has accepted documents from homeowners by fax or mail since starting in February 2011.

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Under the new document upload service, homeowners can send in PDF documents on a secure website. In fact, each applicant will have a unique website address. Data security is of the utmost importance to Keep Your Home California and this new system provides a secure, yet user-friendly option for homeowners to return necessary paperwork.

Additional information, including easy-to-follow upload instructions, are included with the application package that Keep Your Home California provides to all homeowners once they have completed their counseling session and are found conditionally eligible.

Homeowners, even those who aren’t “tech-savvy,” should find the new upload service easy to use.

Perhaps the most technologically demanding aspect of the new service for homeowners is ensuring their documents are saved in the PDF format. Many financial documents are already saved as PDFs. However, if your documents are saved in another format, don’t worry. Converting documents into a PDF is easy.

If your document is in Microsoft Word format, just open the document and go to the “Home” tab and in the upper left corner of the page click on the Office icon. Scroll down to “Save As” and then hit “PDF or XPS” on the right. The original document will be copied and converted into a PDF.

If the homeowner only has hard copies of some or all of their documents, they can scan and save their documents in PDF format.

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It’s probably best to save the PDF version on the computer desktop for easy reference. You may also want to create a folder on the desktop where you save all Keep Your Home California-related documents.

An alternative way is to visit one of the many websites that convert documents into PDFs – for free. You upload the document and the website does the rest.

Of course, homeowners still have the option to fax or mail in the necessary paperwork.

  • If homeowners fax documents, they must use the document cover sheet and fax the paperwork to the fax number provided in their application package. If they do not use the cover sheet, the documents may get lost and the processing of their file may be delayed.
  • Regular mail and express mail documents should be sent to: Keep Your Home California, P.O. Box 5678, Riverside, CA 92517. Please do not send original copies or double-sided copies.

Also, homeowners can apply for Keep Your Home California through the dozens of partner housing counseling agencies in the state, which offer face-to-face counseling services at no cost to the homeowner. The certified counselors at these nonprofit agencies can assist homeowners throughout the application process and their services are completely free for homeowners.

Uploading documents is fast and easy, but the only way to ensure a quicker response from Keep Your Home California is to make sure all required documentation (including all pages of each required document) has been sent in and the homeowner’s package is complete.

As of the latest quarterly report (fourth quarter 2016), the median processing time for Keep Your Home California was 50 days. In general, the Unemployment Mortgage Assistance Program has the shortest application process, while the Principal Reduction Program often takes the most time.

Keep Your Home California has assisted more than 72,000 homeowners with approximately $1.7 billion in funding.

In order to apply, homeowners must have a financial hardship, such as a job loss, cut in pay, divorce, death in the family or extraordinary medical expenses.

In addition to the financial hardship, homeowners must meet county-by-county income requirements and their mortgage servicer – the company that collects the monthly payment – needs to participate in Keep Your Home California.

Homeowners interested in learning more or applying for the program should call the counseling center at 888-954-KEEP (5337) or visit www.KeepYourHomeCalifornia.org or www.ConservaTuCasaCalifornia.org for Spanish speakers. The counseling center is open 7 a.m. to 7 p.m. weekdays and 9 a.m. to 3 p.m. Saturdays. Calls can be taken in virtually any language through a free translation service.

Photos courtesy of the artists of Unsplash.


More than 10,000 homeowners helped in 2016

Keep Your Home California recently closed the books on another strong and successful year, assisting more than 10,000 homeowners from Calexico to Crescent City – and just about every community in between.

The federally funded program has become much-appreciated by homeowners, helping them through difficult and stressful chapters of their lives. Many homeowners dealing with hardships – such as a job loss, pay cut, a divorce, a death in the family or even extraordinary medical bills – are helped by the free mortgage-assistance program.

Vinh L

“The support is a big financial relief,” says homeowner Vinh L., who benefited from the Principal  Reduction Program through Keep Your Home California that saves his family almost $400 per month. “We were in huge financial distress.”

 

And that’s the mission of Keep Your Home California, which has issued more than twice as much funding to homeowners than any other state in the Hardest Hit Fund program.

Even with an improved economy and housing market, there are still many homeowners who need help. For example, there are an estimated 400,000 out-of-work homeowners in the state. About 310,000 California homeowners with a mortgage are considered underwater.

Keep Your Home California is definitely needed and continued to help at an impressive pace in 2016. Homeowners who were helped by the state-managed program received more money, on average, than previous years.

In 2016, Keep Your Home California assisted 10,262 homeowners with a total of $342.2 million in funding, the second best year in terms of the amount of assistance provided to homeowners. Last year’s funding was down slightly compared to 2015, when 11,173 homeowners received a total of $352 million.

The average homeowner received a record $33,346 in 2016, almost $1,850 more than in 2015 – and $8,359 more than 2014. A boost in Principal Reduction program recipients, where homeowners can receive as much as $100,000, accounted for the increase.

KYHC Funding Comparison

Clearly, there still are many homeowners who need help in the state. Whether it’s catching up on past-due mortgage payments or seeking assistance for an unaffordable or underwater mortgage, Keep Your Home California has a program to help.

The Unemployment Mortgage Assistance Program remains the most utilized, helping 5,699 homeowners in 2016. The average assistance was $26,594 – almost $2,300 more than a year earlier.

The Unemployment Mortgage Assistance Program offers as much as $3,000 per month for up to 18 months – or a total of $54,000 – to help out-of-work homeowners eligible for jobless benefits from the state Employment Development Department. The program allows homeowners to focus on finding a job rather than worry about their mortgage payments for a while.

The Principal Reduction Program is the largest of the five programs based on funding issued — $154.8 million in 2016. The average homeowner approved for principal reduction received about $62,390. The program provides a maximum of $100,000 in mortgage assistance.

FamilyinFrontofHouse

Of course, the now 6-year-old program also has an economic impact on nearby homeowners, the surrounding communities, and even property and sales-tax revenue.

An economic impact report conducted by Dr. Joseph C. Von Nessen, a Research Economist at the University of South Carolina, Darla Moore School of Business, determined that for every $1 issued to help homeowners through Keep Your Home California, $2 of economic activity was preserved within the state’s economy.

Another highlight from the report, found that Keep Your Home California preserved a total of $2.5 billion of economic activity by preserving jobs, tax revenue and property values of nearby homeowners across the state.

A few other highlights from 2016:

  • Keep Your Home California received an additional $383.3 million in funding from the U.S. Department of the Treasury. The dollars will allow Keep Your Home California to help at least another 12,000 homeowners. The program sunset date was also extended to December 31 2020, or until all of the money is issued to homeowners, whichever comes first.
  • Added 30 new mortgage servicers to the program. Almost 270 mortgage servicers – including Bank of America and Wells Fargo – currently participate in the program.
  • Developed six homeowner stories for online and TV commercials in English and Spanish. If you haven’t seen them, they are available on the Keep Your Home California website.

Keep Your Home California has assisted more than 71,000 homeowners with approximately $1.7 billion in funding.

As always, we encourage more low to moderate income homeowners to apply for Keep Your Home California.

In order to apply, homeowners must have a financial hardship, such as a job loss, cut in pay, divorce, death in the family or extraordinary medical expenses.

In addition to the financial hardship, homeowners must meet county-by-county income requirements and their mortgage servicer – the company that collects the monthly payment – needs to participate in Keep Your Home California.

Homeowners interested in learning more or applying for the program should call the counseling center at 888-954-KEEP (5337) or visit www.KeepYourHomeCalifornia.org or www.ConservaTuCasaCalifornia.org for Spanish speakers. The counseling center is open 7 a.m. to 7 p.m. weekdays and 9 a.m. to 3 p.m. Saturdays. Calls can be taken in virtually any language through a free translation service.

 

 

 

 

 

 


Financial literacy, planning key to your financial future

April is National Financial Literacy Month, and it’s the perfect time to plant the seeds for long-term financial success.

Spring is about April showers that bring May flowers, preparing flowerbeds and gardens for new growth, and tossing out those never-used things as part of spring cleaning. Spring brings new hope – and new life.

Another reason why April is an excellent time to button down and get serious on establishing a financial plan? Chances are you recently filed your tax return. Whether you cheered a refund or jeered owing taxes, an effective financial plan can make dealing with Uncle Sam a bit easier – and possibly more rewarding.

As is the annual tradition, Governor Jerry Brown designated the month of April as California Financial Literacy Month and The California Department of Business Oversight has once again put together a tremendous webpage to highlight the multitude of financial resources available to Californians.

Financial Literacy Month encourages consumers to learn more about financial tools and establish a financial plan. We want consumers to learn about important financial matters such as creating and managing a budget, paying down debt while saving for emergencies, and establishing achievable financial goals, from building a college fund for your children to a retirement plan for you. Of course, if you’re already making use of these financial tools, you are steps ahead of most people.

consumer-debt-sean-macentee

About three of every four consumers live paycheck to paycheck. It would be great to see consumers lower that percentage – and having the appropriate financial literacy resources available is a great place to start. Plus, a few dollars saved today could definitely help if a financial storm hits in the future.

Here are five basic steps that will help you build a better financial foundation.

  • Make a commitment: Consider how you view – and spend – money. Be honest, are you a spend-every-dollar consumer or do you spend wisely?
  • Assess your financial situation: List your assets – house, savings, retirement plans, etc. – and your monthly spending. How can you save more and spend less?
  • Get organized: Make sure you are aware of all of your finance-related accounts and situations, from every credit card and their balances to the homeowner or renter’s insurance policy. Develop a financial organization system (the pile on the kitchen counter doesn’t count).
  • Establish priorities: Understand your needs (food, housing) and wants (cashmere sweater, weeklong cruise to the Bahamas). Also think about what you are working and saving for: A house, college for the kids, retirement (even if it’s decades away). It is never too early to start saving for college and/or retirement, they come fast.
  • Live on a budget: Spend a month tracking your spending, save every receipt. Then, establish a monthly budget to determine what you need – and what you can live without. Passing on the cashmere sweater every so often and saving those dollars can help you reach your long-term goals and be better prepared for a financial emergency (car repair, medical bills, a home plumbing problem, an unplanned trip for a family emergency).

There are many excellent books about financial planning and numerous online resources, including many of our partner housing counseling agencies, that will help with the five steps listed above and so much more. Also, many banks and credit unions offer financial planning resources and services.

We encourage everyone to take full advantage of Financial Literacy Month and establish a financial plan for long-term success.

We also understand that even with the best financial plan in place, hardships happen. A job loss, cut in pay, a death in the family, divorce or even extraordinary medical bills are hard to prepare for and recover from financially.

If you’re facing that situation, please consider Keep Your Home California. The free mortgage-assistance program offers as much as $100,000 to help hard-hit homeowners with their payments. The federally funded program has helped more than 71,000 homeowners through March 2017.

In addition to a financial hardship, homeowners must meet county-by-county income requirements and their mortgage servicer – the company that collects the monthly payment – must participate in Keep Your Home California. More than 260 servicers, including Bank of America, Wells Fargo and U.S. Bank, are enrolled in the program.

Homeowners interested in learning more or applying for the program should call the counseling center at 888-954-KEEP (5337) or find more information at www.KeepYourHomeCalifornia.org or www.ConservaTuCasaCalifornia.org for Spanish speakers. The counseling center is open 7 a.m. to 7 p.m. weekdays and 9 a.m. to 3 p.m. Saturdays. Calls can be taken in virtually any language through a free translation service.

 

 


Outreach and collaboration key to helping homeowners

Editor’s note: Wells Fargo has provided a special guest blog to reiterate the importance of collaboration in foreclosure prevention efforts and to detail an upcoming event where homeowners can get assistance.

wells fargo

By Martin Sanchez, Vice President of Wells Fargo Mortgage Market Outreach

California’s economic recovery continues to show encouraging signs and while the state’s foreclosure rate is among the lowest in the country, there are still many struggling homeowners in the Golden State.

That’s why at Wells Fargo we believe in collaboration with credit counselors such as BALANCE and programs like Keep Your Home California (KYHC) are essential to providing solutions to help struggling homeowners identify resources to stay in their home.

For instance, on April 5, we are joining BALANCE and the KYHC program to host a Home Preservation Workshop in Antioch, California to assist Wells Fargo homeowners facing payment challenges.  At the Home Preservation Workshop, homeowners will have the opportunity to meet face to face with housing counselors and Wells Fargo to learn about options that may help you overcome payment challenges including:

  • Understand how you may be able to keep your home and avoid foreclosure,
  • Find out ways to help you get back on track with your mortgage payments,
  • Determine your KYHC eligibility to accept the offer of assistance
  • Connect with helpful resources such as housing counselors, and
  • Learn about online tools available to you.

We have learned when we are able to work with customers we are often successful in helping them identify a solution to avoid foreclosure. We are not alone in our efforts and our collaboration with trusted nonprofits such as HUD-approved counselors and programs like Keep Your Home California makes all the difference for assisting homeowners who are coping with very real and life-changing struggles such as job loss, underemployment, health issues, divorce and  even having negative equity on your home.

Such challenges may feel insurmountable for homeowners to manage on their own.  Or even worse, homeowners can be victimized by unscrupulous mortgage modification scammers that create false-promises of modifications with a fee of hundreds and even thousands of dollars.  As time passes, a homeowner’s difficult circumstances may become dire and opportunities to provide solutions to help keep them in their home while workout options fade away.

Call your lender or a HUD-approved counselor

My advice to homeowners is if you are facing financial difficulties, the most important action you can take is to contact your lender or a trusted HUD-approved credit counselor.  That’s why the work of trusted HUD-approved nonprofits such as BALANCE and Keep Your Home California is so vital for homeowners and our country’s housing recovery. At Wells Fargo, this kind of collaboration is invaluable to assist the homeowners.

My view is the work of trusted HUD-approved counselor does for homeowners is an important complement to mortgage servicers like Wells Fargo.  And even as we see signs the housing market is improving, Wells Fargo believes supporting the work of HUD-approved housing and credit counselors is the right thing to do.

Event Information

Home Preservation Workshop hosted by BALANCE with Keep Your Home California and Wells Fargo.

When: Wednesday, April 5

Time:   9 a.m. – 5 p.m.

Where:  Wells Fargo Branch

Somersville Town Center

2601 Somersville Road

Antioch, California, 94509

To register online go to http://www.wellsfargo.com/attend;  And for more information, call 1-866-790-3276.


Goodbye HAMP, hello Keep Your Home California

While many Americans cheered, made soon-to-be broken resolutions, raised a glass for a celebratory toast, or sang Auld Lang Syne to ring in 2017, a popular and successful federal mortgage-assistance program essentially ended with little ceremony on New Year’s Eve.

The Home Affordable Modification Program (HAMP) started in February 2009, at the height of the foreclosure crisis. Since then, the Making Home Affordable-managed program has assisted more than 2 million Americans struggling financially and faced with the very real possibility of losing their homes.

But as HAMP fades away, Keep Your Home California and its Principal Reduction Program will continue to help homeowners in the state faced with financial hardships and hard-to-make mortgage payments through 2020, or until all the funding is used, whichever comes first.

Keep Your Home California, also federally funded, shares the mission of helping homeowners to remain in their homes. There are five unique programs that make up Keep Your Home California, designed to address the different circumstances homeowners face that could lead to foreclosure.

aerial-southern-ca

Like HAMP, Keep Your Home California requires homeowners to have suffered a hardship, such as a job loss, cut in pay, reduced hours, divorce, a death in the family or extraordinary medical bills.

HAMP helped homeowners with their mortgages by extending terms, adjusting mortgage rates, and reducing or temporarily deferring principal payments.

Keep Your Home California’s Principal Reduction Program offers different, but comparable benefits for homeowners. The Principal Reduction Program provides as much as $100,000 in assistance to reduce a homeowner’s outstanding principal balance. The lower principal balance is then recast, with no changes to the rate or term of the loan, often resulting in lower monthly mortgage payments. In the fourth quarter of 2016, the median monthly payment was reduced by $258 after Principal Reduction Program assistance was provided.

The Principal Reduction Program can also help homeowners solve for affordability, regardless of their equity position. If a homeowner’s monthly payment becomes unaffordable due to a financial hardship, they can qualify to have their principal balance reduced to a level that will result in an affordable monthly payment based on their income.

Keep Your Home California will continue to offer the Mortgage Reinstatement Assistance Program – allowing homeowners to catch-up on their past-due mortgage payments, up to $54,000. It also offers the Unemployment Mortgage Assistance Program which provides as much as $3,000 per month for up to 18 months – or a maximum of $54,000 – to out-of-work homeowners eligible for jobless benefits from the California Employment Development Department.

Homeowners who planned to apply for HAMP, but failed to make deadline of Dec. 31, 2016, should consider Keep Your Home California’s Principal Reduction Program, or another Keep Your Home California program that can help them in their situation. The state-managed program is completely free, from the first phone call to the mortgage assistance, whether it’s a few thousand dollars or up to the maximum of $100,000.

In addition to a financial hardship, homeowners must meet county-by-county income requirements and their mortgage servicer – the company that collects the monthly payment – must participate in Keep Your Home California. More than 250 servicers, including Bank of America, Wells Fargo and U.S. Bank, are enrolled in the program.

Homeowners interested in learning more or applying for the program should call the counseling center at 888-954-KEEP (5337) or find more information at www.KeepYourHomeCalifornia.org or www.ConservaTuCasaCalifornia.org for Spanish speakers. The counseling center is open 7 a.m. to 7 p.m. weekdays and 9 a.m. to 3 p.m. Saturdays. Calls can be taken in virtually any language through a free translation service.