Homeowners can now upload documents when applying to Keep Your Home California

Collect, convert (if necessary) and click “upload.”

It’s now that easy to submit documents for your Keep Your Home California application.

Keep Your Home California recently established a document upload system, providing homeowners with the ability to send the necessary paperwork, such as bank statements and mortgage documents, through a secure website.

It’s a big change for the free mortgage-assistance program, which has accepted documents from homeowners by fax or mail since starting in February 2011.

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Under the new document upload service, homeowners can send in PDF documents on a secure website. In fact, each applicant will have a unique website address. Data security is of the utmost importance to Keep Your Home California and this new system provides a secure, yet user-friendly option for homeowners to return necessary paperwork.

Additional information, including easy-to-follow upload instructions, are included with the application package that Keep Your Home California provides to all homeowners once they have completed their counseling session and are found conditionally eligible.

Homeowners, even those who aren’t “tech-savvy,” should find the new upload service easy to use.

Perhaps the most technologically demanding aspect of the new service for homeowners is ensuring their documents are saved in the PDF format. Many financial documents are already saved as PDFs. However, if your documents are saved in another format, don’t worry. Converting documents into a PDF is easy.

If your document is in Microsoft Word format, just open the document and go to the “Home” tab and in the upper left corner of the page click on the Office icon. Scroll down to “Save As” and then hit “PDF or XPS” on the right. The original document will be copied and converted into a PDF.

If the homeowner only has hard copies of some or all of their documents, they can scan and save their documents in PDF format.

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It’s probably best to save the PDF version on the computer desktop for easy reference. You may also want to create a folder on the desktop where you save all Keep Your Home California-related documents.

An alternative way is to visit one of the many websites that convert documents into PDFs – for free. You upload the document and the website does the rest.

Of course, homeowners still have the option to fax or mail in the necessary paperwork.

  • If homeowners fax documents, they must use the document cover sheet and fax the paperwork to the fax number provided in their application package. If they do not use the cover sheet, the documents may get lost and the processing of their file may be delayed.
  • Regular mail and express mail documents should be sent to: Keep Your Home California, P.O. Box 5678, Riverside, CA 92517. Please do not send original copies or double-sided copies.

Also, homeowners can apply for Keep Your Home California through the dozens of partner housing counseling agencies in the state, which offer face-to-face counseling services at no cost to the homeowner. The certified counselors at these nonprofit agencies can assist homeowners throughout the application process and their services are completely free for homeowners.

Uploading documents is fast and easy, but the only way to ensure a quicker response from Keep Your Home California is to make sure all required documentation (including all pages of each required document) has been sent in and the homeowner’s package is complete.

As of the latest quarterly report (fourth quarter 2016), the median processing time for Keep Your Home California was 50 days. In general, the Unemployment Mortgage Assistance Program has the shortest application process, while the Principal Reduction Program often takes the most time.

Keep Your Home California has assisted more than 72,000 homeowners with approximately $1.7 billion in funding.

In order to apply, homeowners must have a financial hardship, such as a job loss, cut in pay, divorce, death in the family or extraordinary medical expenses.

In addition to the financial hardship, homeowners must meet county-by-county income requirements and their mortgage servicer – the company that collects the monthly payment – needs to participate in Keep Your Home California.

Homeowners interested in learning more or applying for the program should call the counseling center at 888-954-KEEP (5337) or visit www.KeepYourHomeCalifornia.org or www.ConservaTuCasaCalifornia.org for Spanish speakers. The counseling center is open 7 a.m. to 7 p.m. weekdays and 9 a.m. to 3 p.m. Saturdays. Calls can be taken in virtually any language through a free translation service.

Photos courtesy of the artists of Unsplash.

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More than 10,000 homeowners helped in 2016

Keep Your Home California recently closed the books on another strong and successful year, assisting more than 10,000 homeowners from Calexico to Crescent City – and just about every community in between.

The federally funded program has become much-appreciated by homeowners, helping them through difficult and stressful chapters of their lives. Many homeowners dealing with hardships – such as a job loss, pay cut, a divorce, a death in the family or even extraordinary medical bills – are helped by the free mortgage-assistance program.

Vinh L

“The support is a big financial relief,” says homeowner Vinh L., who benefited from the Principal  Reduction Program through Keep Your Home California that saves his family almost $400 per month. “We were in huge financial distress.”

 

And that’s the mission of Keep Your Home California, which has issued more than twice as much funding to homeowners than any other state in the Hardest Hit Fund program.

Even with an improved economy and housing market, there are still many homeowners who need help. For example, there are an estimated 400,000 out-of-work homeowners in the state. About 310,000 California homeowners with a mortgage are considered underwater.

Keep Your Home California is definitely needed and continued to help at an impressive pace in 2016. Homeowners who were helped by the state-managed program received more money, on average, than previous years.

In 2016, Keep Your Home California assisted 10,262 homeowners with a total of $342.2 million in funding, the second best year in terms of the amount of assistance provided to homeowners. Last year’s funding was down slightly compared to 2015, when 11,173 homeowners received a total of $352 million.

The average homeowner received a record $33,346 in 2016, almost $1,850 more than in 2015 – and $8,359 more than 2014. A boost in Principal Reduction program recipients, where homeowners can receive as much as $100,000, accounted for the increase.

KYHC Funding Comparison

Clearly, there still are many homeowners who need help in the state. Whether it’s catching up on past-due mortgage payments or seeking assistance for an unaffordable or underwater mortgage, Keep Your Home California has a program to help.

The Unemployment Mortgage Assistance Program remains the most utilized, helping 5,699 homeowners in 2016. The average assistance was $26,594 – almost $2,300 more than a year earlier.

The Unemployment Mortgage Assistance Program offers as much as $3,000 per month for up to 18 months – or a total of $54,000 – to help out-of-work homeowners eligible for jobless benefits from the state Employment Development Department. The program allows homeowners to focus on finding a job rather than worry about their mortgage payments for a while.

The Principal Reduction Program is the largest of the five programs based on funding issued — $154.8 million in 2016. The average homeowner approved for principal reduction received about $62,390. The program provides a maximum of $100,000 in mortgage assistance.

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Of course, the now 6-year-old program also has an economic impact on nearby homeowners, the surrounding communities, and even property and sales-tax revenue.

An economic impact report conducted by Dr. Joseph C. Von Nessen, a Research Economist at the University of South Carolina, Darla Moore School of Business, determined that for every $1 issued to help homeowners through Keep Your Home California, $2 of economic activity was preserved within the state’s economy.

Another highlight from the report, found that Keep Your Home California preserved a total of $2.5 billion of economic activity by preserving jobs, tax revenue and property values of nearby homeowners across the state.

A few other highlights from 2016:

  • Keep Your Home California received an additional $383.3 million in funding from the U.S. Department of the Treasury. The dollars will allow Keep Your Home California to help at least another 12,000 homeowners. The program sunset date was also extended to December 31 2020, or until all of the money is issued to homeowners, whichever comes first.
  • Added 30 new mortgage servicers to the program. Almost 270 mortgage servicers – including Bank of America and Wells Fargo – currently participate in the program.
  • Developed six homeowner stories for online and TV commercials in English and Spanish. If you haven’t seen them, they are available on the Keep Your Home California website.

Keep Your Home California has assisted more than 71,000 homeowners with approximately $1.7 billion in funding.

As always, we encourage more low to moderate income homeowners to apply for Keep Your Home California.

In order to apply, homeowners must have a financial hardship, such as a job loss, cut in pay, divorce, death in the family or extraordinary medical expenses.

In addition to the financial hardship, homeowners must meet county-by-county income requirements and their mortgage servicer – the company that collects the monthly payment – needs to participate in Keep Your Home California.

Homeowners interested in learning more or applying for the program should call the counseling center at 888-954-KEEP (5337) or visit www.KeepYourHomeCalifornia.org or www.ConservaTuCasaCalifornia.org for Spanish speakers. The counseling center is open 7 a.m. to 7 p.m. weekdays and 9 a.m. to 3 p.m. Saturdays. Calls can be taken in virtually any language through a free translation service.