Got questions about Keep Your Home California? We’ve got the answers

You have questions, we have answers.

Lots of answers.

Do Keep Your Home California benefits change my adjustable-rate mortgage to a fixed-rate mortgage? How long does it take for my home to go into foreclosure? Does applying with Keep Your Home California affect my credit score?

FAQThese are just a couple of the dozens of questions answered about the free mortgage-assistance program on the Keep Your Home California website. We recently added more questions – and answers, of course – and updated some previous responses.

Keep Your Home California wants to make sure homeowners have as much information as possible before calling the counseling center and making the decision to apply for the program. The FAQs page (listed as Frequent Questions on the homepage) has 85 questions and corresponding answers, covering everything from eligibility to the approval process, and even information about taxes.

It’s all about being helpful, open and transparent with homeowners, who often have many concerns and questions about the program. Please note, the FAQs are also available in Spanish on the website

Of course, the most often asked questions center on eligibility, from who is able to apply, the approval process and requirements. The questions are answered in the FAQs, and many are addressed in a six-minute video on the website.

In short, homeowners must meet program eligibility requirements, including having suffered a financial hardship – such as a job loss, cut in pay, a divorce, death or extraordinary medical benefits. Homeowners with a loan-to-value ratio of 120% or greater could meet the qualified hardship requirement under the Principal Reduction Program.

Homeowners must also meet county-by-county income requirements, and their mortgage servicer must participate in Keep Your Home California.

Currently, more than 200 servicers are enrolled in the program, including Bank of America, Wells Fargo, Chase and several other large servicers. You can check a complete list of mortgage servicers enrolled in the program at

If you would like more information or want to apply for Keep Your Home California, call 888-954-KEEP (5337) or visit (those more comfortable speaking Spanish should visit The counseling center is open 7 a.m. to 7 p.m. weekdays and 9 a.m. to 3 p.m. Saturdays. Translators are available, so counseling sessions can be conducted in virtually any language.

Image courtesy of Stuart Miles at


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