Keep Your Home California’s homepage has a lot to offer homeowners interested in the free mortgage-assistance program.
We would like to take a few moments and walk you through the homepage.
In the middle of the homepage, homeowners interested in the program can answer a dozen questions and see if they might be eligible for Keep Your Home California. Just click on “Find out if you qualify” and complete the easy-to-understand questions.
Completing the online questionnaire doesn’t ensure approval; rather, it is a tool to help homeowners better understand which of the programs may be an option for them, based on their unique situation.
Consider the form merely the first step in the process when deciding whether to apply. To apply, homeowners should call the counseling center at 888-954-5337.
In the upper right corner, homeowners can choose one of six languages, including Chinese (Mandarin), Tagalog and Vietnamese. Just click on the language and visitors are directed to a one-page description about Keep Your Home California and its four programs. Keep Your Home California also has a complete Spanish-language website, http://www.ConservaTuCasaCalifornia.org.
Connecting with homeowners in their preferred language is critical, especially since applying for the program requires submitting documents and financial information. Homeowners must be comfortable and understand the process.
However, if homeowners are more comfortable with another language – one not listed on the homepage – they are strongly encouraged to call the counseling center, where a counselor has access to translators in virtually any language. In a few minutes, the counselor and homeowner can be discussing the application process with the help of a translator, just part of the free service.
Finally, the middle of the homepage offers homeowner Success Stories. Homeowners who have been approved discuss their experiences with the program. Each homeowner’s experience is different, so we strongly encourage you to read some of the Success Stories. You will learn more about the application and approval process.
Of course, there is additional information on the homepage and throughout the website. Homeowners should check the “Resources” section at the bottom of the homepage, which provides links to more pages.
Two of the most critical categories are “Income Limits” and “Participating Servicers.” Homeowners must meet county-by-county income limits and make sure their mortgage servicer – the company that collects the monthly payment – are participating in the program. Don’t worry, almost 200 mortgage servicers are enrolled in the program, including mortgage giants Bank of America, and Wells Fargo, Chase and several other large servicers. To check the complete list of mortgage servicers enrolled in the program, visit our website.
As you can see, Keep Your Home California’s homepage – and website – has a great deal of information for homeowners. We want to make learning about the program as easy as possible.
After you visit the website, call the counseling center at 888-954-KEEP (5337) to apply and/or learn more about the program. The counseling center is open 7 a.m. to 7 p.m. weekdays and 9 a.m. to 3 p.m. Saturdays.