We speak the language of mortgage assistance, regardless of the homeowner’s preferred languagePosted: August 1, 2013
Conserva tu casa.
Panatilihin ang pagmamay ari ng inyong tahanan.
Tirzhiy svoy dom.
However you say it, we know your language.
Keep Your Home California can handle calls in virtually any language. In fact, we have received calls from homeowners in 48 different dialects and each homeowner had their questions answered in their native tongue.
The processing center – where all of the calls are handled – has many bilingual counselors on staff who can help homeowners on the spot in quite a few languages, such as Spanish and Mandarin.
But for homeowners with less common languages, we contract with a translation service. This speedy process means that in less than four minutes, a professional translator is on the phone, and the homeowner is on their way to getting the help they need regardless of their ethnicity.
The most common non-English languages we translate are Spanish, Cantonese, Mandarin, Vietnamese and Korean. Other dialects frequently handled at the processing center include Russian, Punjabi, Hmong, Farsi and Tagalog.
Since we cover a lot of detailed information, it’s critical that homeowners call and let a counselor know their language of comfort. If you speak English but you’re more comfortable speaking another language, let the counselor know right away.
Keep Your Home California has helped about 28,000 homeowners since the program started in early 2011. And many of those were not English speakers.
If you have questions or would like to apply for Keep Your Home California, call 888-954-5337 or visit www.keepyourhomecalifornia.org (Spanish speakers should visit www.conservatucasacalifornia.org). The counseling center is open 7 a.m. to 7 p.m. weekdays and 9 a.m. to 3 p.m. Saturdays.